Major League Soccer

  • Director, Hotels & Meetings

    Job Locations US-NY-New York
    # of Openings
    Properties & Events
  • Overview

    Department Overview

    The Events department oversees the strategic development, planning and execution of numerous MLS and SUM events in North America each year, including marquee events like MLS All-Star Week, CONCACAF Gold Cup, MLS Cup, the Mexican National Team U.S. Tour, MLS Rivalry Week, MLS Decision Day, Campeones Cup, and U.S. Soccer Federation programming. Annually, the Events Team also manages cross-departmental initiatives including hospitality/B2B programming, press announcements, department/executive meetings, competition events and other strategic projects for the Enterprise.


    Position Summary

    The Director, Hotel & Meetings will lead the planning and successful execution of all MLS/SUM meetings and hotel contracts. They will lead the process for all hotel RFP’s for all MLS & SUM events (average of 75+ contracts per year). This includes procurement of hotels/venues, oversight of the overall timeline and planning, programming and coordinating with staff, meeting program stakeholders, logistics, budget and negotiations.


    The position will also be responsible for using post-meeting analysis to recommend ways to improve the meeting experience (added value) and for recommending ways to effectively manage expenses and/or find new budgetary efficiencies and improve attendee experience at the meetings.


    • End-to-end hotel & meeting leadership, management and execution including hotel sourcing, property relationship management, onsite oversight, and meeting management
    • Develop a strategy for a 3-year booking process that leverages total spend & secures concessions that are consistent across the department (elevating MLS processes to be consistent with the industry standard)
    • Provide support for all internal departments throughout the year to develop and deliver hotel & meeting strategy
    • Develop, distribute & evaluate of event briefs and RFP materials for all hotel & meeting needs
    • Lead venue/market site visits for all assigned programming and provide recommendations for hotel sourcing
    • Manage hotel sourcing software & tools designed to aggregate hotel RFPs for international match opponents
    • Negotiate hotel & venue agreements while maximizing relationships and cost savings
    • Manage hotel/meeting budgets and associated expenses/payments for all assigned events
    • Manage hotel rooming lists, when necessary, as part of overall contract/program management
    • Develop and communicate hotel/meeting plans for all assigned programming with both internal and external departments and affiliates
    • Manage post-event recapping for all hotel & meetings for all assigned events
      • Utilize post-meeting analysis to recommend ways to improve the attendee meeting experience and to effectively manage expenses and/or find new budgetary efficiencies
    • Support overall guest communication & invitation process by providing appropriate hotel/meeting information for guests for each assigned event
    • Partner with Creative Services to develop and produce all event branding and creative, compliant to property standards as designated by events/property toolkits/brand guidelines
    • Oversee overall delegation/guest and executive team hotel/meeting management for all assigned events, including advance communication and onsite management
    • Collaborate with Partnership Marketing team to integrate partnerships into hotel sourcing and deliver sponsorship requirements/fulfillment for assigned events
    • Conduct year-over-year data analysis across all hotel contracts & usage
    • Manage hiring and onboarding process by interviewing, selecting, orienting, and training employees
    • Supervise team of managers, coordinators and contractors as part of Hotels & Meetings team development


    Education and Experience

    • Bachelor’s Degree
    • 8+ years of experience

     Required Skills

    • Analytical thinker, self-motivated, organized, flexible and a proven problem solver
    • Strong contract negotiation and event management skills
    • Knowledge of US Sports landscape and North American sporting venues
    • Experience developing and managing event budgets and finances; fiscally responsible with success overseeing large budgets and costs in detail
    • High level of commitment to quality work product and organizational ethics, integrity and compliance
    • Strong Executive presence, experience working directly with C-Level Executives
    • Vast knowledge of event management and production needs; able to both negotiate and manage vendors/partners
    • Experience working with and managing production and creative agencies
    • Strong interpersonal skills and the ability to effectively communicate, both written and verbally
    • Experience building a team and managing staff
    • Some physical labor related to the set-up and breakdown of events
    • Proficiency in Word, Excel, PowerPoint and Outlook
    • Ability to work effectively in a fast paced, team environment
    • Detail-oriented with the ability to multi-task and meet deadlines with minimal supervision
    • Ability to travel and to work non-traditional hours, including evenings, weekends, and holidays 

     Desired Skills

    • Knowledge of the Spanish Language (business proficiency)
    • Knowledge of the sport of soccer


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