Major League Soccer

  • Manager, Hospitality

    Job Locations US-NY-New York
    # of Openings
    Properties & Events
  • Overview

    The Hospitality Manager will play an integral role in developing, elevating, communicating and executing the Enterprise hospitality strategy to target and engage executives, partners and prospects in an environment which showcases our premium product, positions MLS/SUM properties as leaders in the industry and ultimately leads to new and/or strengthened business relationships. The Hospitality Manager will also provide leadership for internal departments to reach their goals and objectives by planning and delivering hospitality and B2B programming throughout the year.


    The Properties and Events department manages partnerships with Soccer United Marketing (“SUM”) Properties (U.S. Soccer, Federacion Mexicana de Futbol, CONCACAF, Liga MX and others) and oversees the development, planning and execution of Major League Soccer (“MLS”) and SUM events and platforms in North America each year, including marquee events like MLS All-Star, CONCACAF Gold Cup, MLS Cup, the Mexican National Team U.S. Tour, MLS Rivalry Week, MLS Decision Day, and U.S. Soccer Federation programming. The group also spearheads organization-wide initiatives, including hospitality/B2B programming, press/media events, department/executive meetings, competition events and the development of new platforms / partnerships for the enterprise.


    • End-to-end event leadership, management and execution of assigned hospitality events throughout the year, including venue sourcing, catering, AV, décor/branding, transportation, hotel management, guest communication, ticketing, and agency and staffing management. Specific assigned events may include:
      • MLS Delegation Hospitality and Hospitality Lounges at Marquee Events
      • MLS/SUM Partner/Client B2B Programming
      • S. Soccer Hospitality Events
      • CONCACAF Hospitality Events and Programming
    • Lead venue/market site visits for all assigned programming and provide recommendations for venue sourcing
    • Negotiate venue and vendor agreements to ensure maximized relationships and cost savings
    • Manage event budgets and associated expenses/payments for all assigned events
    • Develop and communicate event vision and plans for all assigned programming with both internal and external departments and affiliates
    • Provide internal and external event planning communication, including event overviews, clearly defined roles and responsibilities and post-event recapping for all assigned events 
    • Manage overall guest communication/invitation process for each assigned event, including development of communication/invite timeline, creative, copy and cadence
    • Overall Delegation/Guest and Executive Team management for all assigned events, including advance communication and onsite handling
    • Daily relationship management with MLS League and Club staff and external vendors and clients
    • Project manage all relevant internal/external stakeholders and functional leads to ensure event plans are executed at a high-level, within budget and on-time
    • Partner with MLS/SUM Ticketing Team to track, allocate and distribute tickets for all assigned events
    • Collaborate with Partnership Marketing team to integrate partner activation and VIK when required and to maximize commercial value as needed for assigned events
    • Partner with Creative Services to develop and produce all event branding and creative, compliant to property standards as designated by events/property toolkits/brand guidelines.
    • Collaborate with Consumer Products team to develop and deliver gifting as needed for assigned events
    • Leverage all internal departments and resources to maximize event deliverables/execution
    • Develop and lead monthly hospitality planning meetings with internal steering committee members and provide support for all internal departments throughout the year to develop and deliver approached hospitality programming
    • Development of event briefs, RFP materials and job descriptions for agency/contractor support; and overall RFP management and staff onboarding
    • Provide leadership for agencies, contractors, full-time staff and interns both ongoing and per event as directed by manager
    • Provide leadership and support for all members of the Event Team and department strategic planning, including the development and approval for new hospitality programming

    Additional Responsibilities

    • Additional responsibilities as assigned


    • Bachelor’s Degree
    • 5+ years of experience in hospitality programming and event production
    • Analytical thinker, self-motivated, organized, flexible and a proven problem solver and decision-maker
    • Detail-oriented with the ability to multi-task and meet deadlines with minimal supervision and in a fast-paced, team environment
    • Strong interpersonal skills and the ability to effectively communicate, both written and verbally
    • Vast knowledge of event management and production needs; able to both negotiate and manage vendor/partners
    • Experience working with and managing production and creative agencies
    • Strong Executive presence, experience working directly with C-Level Executives
    • High level of commitment to quality work product and organizational ethics, integrity and compliance
    • Fiscally responsible with success overseeing large budgets and expenses in detail
    • Proficiency in Word, Excel, PowerPoint and Outlook
    • Some physical labor related to the set-up and breakdown of events
    • Ability to travel and to work non-traditional hours, including evenings, weekends, and holidays

     Desired Skills

    • Skilled knowledge/experience with Splash invitation platform and CRM Microsoft Dynamics
    • Knowledge of the Spanish Language (business proficiency)
    • Knowledge of the sport of soccer


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