Major League Soccer

Manager, Operations

Job Locations US-NY-New York
ID
2022-1756
# of Openings
1
Category
Operations

Overview

The Manager, Operations is responsible for managing, in part, all aspects of match day operations League-wide including but not limited to match operations and stadium operations. In addition, they manage the day-to-day planning, coordination, and logistics for MLS/SUM International Events. These events include, but not limited to the Mexico National Team Tour, Gold Cup and other CONCACAF events as well as other matches promoted or operated by MLS/SUM.

Responsibilities

  • Assume primary match and stadium operations lead towards execution of MLS Special Events (All-Star, Conference Championships, MLS Cup).
  • Staff and coordinate the schedule for the MLS Command Center in New York City during the League Season to represent operations working alongside other MLS departments (e.g. Competition, Communications and Broadcasting).
  • Oversee and participate the Operations Account Manager program and review in-stadium and game related incidents throughout the season and playoffs.
  • Plan & coordinate the logistical and functional needs for all MLS/SUM International events.
  • Prepare and manage department and operational budget forecasts and expenses for all assigned matches.
  • Liaise with selected host venues to ensure all stadium and match operations required meet the necessary and requested staffing levels.
  • Secure training facilities for SUM events, as necessary, for participating teams.
  • Oversee Event Guide preparation and communication with various departments and key internal and external stakeholders.
  • Oversee the development and upkeep of all Operations policies and manuals.
  • Manage Credential Application Process for MLS Events.
  • Manage hiring and onboarding process by interviewing, selecting, orienting, and training part-time employees (Event Observers, Consultants).
    • Accomplish team results by communicating job expectations and managing the Performance Management process:
    • Plan, monitor, and review performance;
    • Coach and counsel employees;
  • Develop and implement department procedures and productivity standards and reinforce Company policies
  • Develop personal growth opportunities for directly supervised employees.
  • Additional responsibilites as assigned 

Qualifications

  • Bachelor’s Degree in Sports Management or a related field
  • 5+ years of experience in event management for large sporting events
  • Experience in managing staff.
  • Experience managing budgets.
  • Communication skills and a confidence to present verbal and written presentations and briefings to both internal and external key stakeholders.
  • Superior organization, project management skills and attention to detail.
  • High level of commitment to quality of work and organizational ethics, integrity, and compliance.
  • Ability to work effectively in a fast paced, team environment.
  • Strong interpersonal skills and the ability to effectively communicate, both written and verbally.
  • Proficiency in Office.
  • Demonstrate decision making and problem-solving skills.
  • Detail-oriented with the ability to multi-task and meet deadlines with minimal supervision.
  • Ability to travel and to work non-traditional hours, including evenings, weekends, and holidays.
  • Ability to work remotely.
  • Knowledge of the Spanish Language (business proficiency)

Desired Skills

  • 2 years’ experience at major sporting facility or club
  • Knowledge of the sport of soccer

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