The Director, Human Resources Operations is responsible for overseeing strategic and operational HR functions across the employee lifecycle. This role ensures a strong foundation of people engagement, performance management, workforce planning, compliance, and data integrity. This role partners closely cross functionally to drive consistent and high-impact results across the organization both within the HR department, as well as cross-departmentally with Facilities, Technology and Legal.

Employee Engagement & Events

• Make data-driven recommendations utilizing employee and organizational feedback to improve the employee experience, including design, deployment, and action planning to enhance culture and engagement.
• Plan and oversee employee engagement events, including but not limited to staff outings, volunteer events, employee lunches, and internal celebrations.
• Coordinate additional ad hoc employee initiatives such as headshots, lunch & learn programs, and organizational awards.

Performance Management

• Mange the annual review cycle, including goal setting, mid-year and year-end reviews, and promotion process.
• Develop and deliver employee communications related to performance processes, send timely reminders, and provide weekly status updates to stakeholders.
• Manage the performance management system, including setting up and testing the annual review process, generating required reports, supporting system training, and supporting future system enhancements and implementations.
• Maintain accurate employee data, including overseeing promotion updates and reporting structure changes in HR systems.

Contingent Workforce

• Oversee contingent workforce lifecycle management through external staffing partners and internal processes.
• Lead strategy, vendor selection, and process improvements for contingent workforce management.
• Partner with HRBPs who manage the day-to-day contingent worker experience and workforce strategy within client groups.

Onboarding & Orientation

• Oversee end-to-end onboarding processes, ensuring consistency and a positive experience for all new hires, including the contingent workforce.
• Enhance orientation programming to reflect company culture, policies, systems, and early success enablement, applying ongoing feedback to continually review and modify the employee experience.
• Partner with Tech, Facilities, and hiring managers to deliver a seamless Day 1 and overall onboarding experience, including creation of manager and employee resources.
• Manage and oversee pre-employment screening processes and procedures, including vendor management, compliance, adverse action, and process improvements.
• Support and enhance the relocation experience and processing in coordination with the Total Rewards team.

Compliance & Policies

• Own the development, maintenance, and distribution of company-wide HR policies and the employee handbook.
• Ensure adherence to all local, state, and federal employment laws and regulations.
• Monitor changes in employment legislation and recommend policy updates.
• Oversee and track mandatory compliance trainings (e.g., Code of Conduct, Anti-Harassment, Non-Discrimination, Gambling, etc.).
• Lead I-9 compliance, unemployment claims management, employment classification audits, EEO-1 reporting, and required labor law postings.

Employee Data Management

• Oversee employee records management, including digital employee folders and secure documentation processes, as well as managing and ensuring employee data integrity in our HCM.
• Manage employment verification requests and maintain compliance with data privacy standards.
• Lead headcount management, including organizational charts and workforce planning documentation.

Additional Responsibilities

• Partner with Facilities to lead space planning, desk assignments, and office move coordination, ensuring space utilization aligns with organizational growth and hybrid workforce needs.
• Maintain updated seating charts and provide headcount data to inform workspace strategy.
• Act as the HR lead in crisis and emergency planning and execution, developing and maintaining response protocols for employee communication, safety, and organizational continuity.
• Manage training coordination for office safety preparedness.

• Bachelor’s Degree required.
• 8+ years of progressive HR experience required, including 3+ years in a leadership role.

Required Skills

• In-depth knowledge of employment law, HR compliance, and people operations.
• Solid experience with HR systems (Workday preferred), project and vendor management.
• Demonstrated ability to manage complex projects and cross-functional partnerships.
• High-level of commitment to quality work product and organizational ethics, integrity and compliance.
• Ability to work effectively in a fast-paced, team environment.
• Strong interpersonal skills and the ability to effectively communicate, both verbally and in writing.
• Demonstrated decision making and problem-solving skills.
• High attention to detail with the ability to multi-task and meet deadlines with minimal supervision.
• Proficiency in Word, Excel, PowerPoint and Outlook.

Desired Skills

• Knowledge of the Spanish Language (business proficiency)
• Knowledge of the sport of soccer

Total Rewards

Major League Soccer offers a competitive starting base salary of $115,000 - $150,000, based on individual qualifications, market financials, and operational business needs. We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent. Our benefits package includes comprehensive medical, dental, and vision coverage, a $500 wellness reimbursement, and generous Holiday and PTO schedule to promote work-life balance. We also prioritize career and professional development, offering on-the-job training, feedback, and ongoing educational opportunities.

We believe in the power of in-person collaboration to fuel creativity, strengthen connections, and cultivate a vibrant workplace. As a result, employees are required to work from an MLS office at least four days a week. We understand the value of balance, so employees also have the flexibility of working remotely on Fridays, along with the option to take up to two additional remote flex days each month.

At Major League Soccer, we are proud to be an equal opportunity employer. We value diversity and inclusion and believe that a diverse workforce enhances our ability to compete in the marketplace. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We are dedicated to ensuring that individuals with disabilities are provided reasonable accommodation throughout the job application or interview process, essential job functions, and other benefits and privileges of employment. If you require accommodation, please contact us to request it.

Join our team and be part of the Major League Soccer family, where we elevate the game and inspire greatness!