The Service Desk Specialist is the first point of contact to respond, troubleshoot, and resolve technical issues in a Windows and Mac environment. The Service Desk supports internal staff and external customers efficiently and quickly over the phone, in person, and through remote connectivity software. The ideal candidate will have a strong commitment to high-quality customer service and a solid work ethic.

• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems (Windows & Mac), hardware, and software
• Responding to requests on the phone, via email, in person, or through remote access
• Update the team on progress and ensure all tickets are resolved within a timely manner
• Provide mobile device support to employees 
• Maintain AV equipment while performing daily walkthroughs of all conference rooms
• Image laptops and desktops in preparation to be deployed
• Manage hardware and software inventory
• Assist with enterprise-wide Technology projects 
• Document processes, procedures, and issue resolutions
• This role requires you to work in-office weekdays and after-hours support when needed. 

Additional Responsibilities

• Additional responsibilities as assigned

Education and Experience

• Bachelor’s Degree
• 2+ years of experience in a Help Desk / Service Desk role

 Required Skills

• Exceptional knowledge of Microsoft Office Suite / M365
• Must have superior customer service skills
• Superior organization, project management skills, and attention to detail
• Demonstrated decision making and problem-solving skills
• Detail-oriented, multi-task, and work effectively in a fast-paced, team environment
• Strong interpersonal skills and effectively communicate, both written and verbally
• Must have a positive approach and team spirit
• Ability to travel to MLS marquee events 

Desired Skills

• Knowledge of the sport of soccer is a plus
• Multi-lingual a plus

Total Rewards

Starting Base Compensation: $20.00 - $25.00/hour. MLS/SUM base salaries are contingent upon several factors including individual qualifications, market financials, and operational business needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.